DocumentMeroveil · Melioratrix LLC

Delete Your Account

You can permanently delete your Meroveil account and its data at any time. Here’s how — in-app, or by email if you can’t launch the game — and what we keep afterwards.

Delete in-app (recommended)

The fastest way is inside Meroveil. It runs immediately, with no support ticket needed.

  1. Open Meroveil and sign in if you aren’t already.
  2. From the lobby, tap PROFILE.
  3. Scroll to the bottom and tap DELETE ACCOUNT.
  4. Confirm at the double-confirmation prompt. Deletion runs right away.

Delete by email (fallback)

Rather not do it in the game, or can’t sign in? Email with proof that the account is yours, and we’ll delete it for you. Any one of these is enough:

  • A support code (every account, guests included). In the game, open PROFILE and tap GET SUPPORT CODE under SUPPORT CODE. No purchase needed; it works once and expires after 30 minutes, so get it just before you write.
  • Account with an email: write from the email address you linked in the game. We reply to that address before deleting, and your answer from it confirms the request.
  • Bought something? The store order number from your Google Play or Apple receipt, plus the date and item of a different purchase on the same account. One order number on its own isn’t enough.

Your display name and player ID help us find the account, but they never count: other players can see them. If a guest account’s device is gone and you have neither a support code nor two purchases on it, we have no way to tell that it’s yours, so we can’t delete it on request. Why we ask this.

What gets deleted

Deletion removes everything held under the account, right away:

  • Your account and login (device identifier and any registered email), and the guest sign-in the game saved on your phone (at once when you delete in the game, otherwise the next time the game tries it).
  • Your profile, profile picture, game progress, inventory, and virtual currency balances.
  • Your purchase history and spending-limit settings held on our side.
  • Guild membership, your leaderboard entries, world chat and direct messages, and your lines in guild chats (including guilds you have left).
  • Supporting records (pity counters, summon, audit and battle logs, your account’s rate-limit rows).
  • Your name and id in guild records: your raid contribution entries stay as damage the guild dealt but without your name, and a pending application, the guild’s activity log, a merge proposal and an announcement you last edited no longer show who you were. If one cannot be updated automatically, we scrub it by hand; email to check.

What we keep

A few records are not held under the account, and deletion does not remove them:

  • Moderation records about the account (reports about it, moderation cases, moderators’ actions and any ban), to keep players safe and decide appeals. Reports you made are kept without your id.
  • Store purchase records: the store’s order reference for each purchase, the item, the time and the account, so a purchase cannot be redeemed twice and refunds and payment disputes can be handled.
  • Server logs, which can contain your account id and IP addresses, until the log rolls over.
  • Backups: a deleted account stays in the nightly database backups taken before it was deleted. We do not yet delete old backups automatically.

The privacy policy says why we keep each of these and for how long.

Deletion is permanent

This can’t be undone. Your account, progress, and any unspent gems or currency are gone for good, and virtual items are forfeited. Deleting your account does not refund past purchases — refunds are handled by Apple or Google under their store policies. If you only want to switch devices, register an email instead of deleting.

Want a copy of your data first? Download it on the data export page before you delete; once the account is gone there is nothing left to export.

More on what we store and why: Privacy Policy. Other questions: support page · .