DocumentMeroveil · Melioratrix LLC
Get a Copy of Your Data
Download everything Meroveil keeps about your account — your heroes, progress, purchases, messages and settings — as a file you can keep.
Sign in to download
Use the email and password you registered in the game. You get a .json file (machine-readable) and a plain-text summary on this page.
Your password goes only to the Meroveil game server, over an encrypted connection, to sign you in. This page never stores it, and signs you out as soon as your file is ready.
Played as a guest?
Guest accounts don’t have a password, so they can’t sign in here. You have two options:
- Add an email in the game, then come back. From the lobby, tap PROFILE and fill in ACCOUNT LINK (email and password). That also protects your progress if you change devices.
- Ask support. In the game, open PROFILE and tap GET SUPPORT CODE under SUPPORT CODE, then email with that code and your display name or player ID so we can find the account. The code works once and expires after 30 minutes, and every guest can get one, no purchase needed. A store order number from a purchase on the account also works, together with the date and item of a different purchase on it. We send the file as an encrypted archive and the password in a separate message.
A display name and player ID alone are never enough: other players can see them, so they don’t prove the account is yours. Why we ask this.
In the game
On the PROFILE screen, tap EXPORT DATA. On iPhone and iPad the file is saved where the Files app can see it (On My iPhone › Meroveil). On Android, the button opens this page.
What’s in the file
- Your account: player ID, names, email, sign-in methods, language and key dates.
- Your heroes, gear, items, pets and currencies, by their in-game names.
- Your progress in every mode, your summon history, and your Battle Pass and quests.
- Your purchases and spending limit, your Heart Stories progress and your 18+ confirmation.
- Your friends (by display name), guild, your own chat messages and your inbox.
- A summary of the security records we keep for your account, and how long we keep things.
It does not include other players’ personal data, reports other players made, or internal security values; the file explains each exclusion and how to ask about it.
Something wrong in your data? Email and we’ll fix it. Want your account gone instead? See how to delete your account. More on what we store and why: Privacy Policy · Support.